Returns & Refund Policy

At TinyWhim.shop, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, eligible physical items may be returned or exchanged within 30 days from the delivery date.

1. Return Eligibility Requirements

To be accepted for a return, items must meet all of the following conditions:

  • Unused and in original condition

  • Returned with all original packaging, accessories, and included hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options offered on the product page

2. Return Authorization Process

Returns must be approved in advance. To begin the process, contact us at:
contact@tinywhim.shop

Once your request is reviewed and approved, you will receive:

  • A prepaid return shipping label

  • Step-by-step packing instructions

  • A Return Authorization Number (RA#), which must be clearly visible on the outside of the package

Returns sent without prior authorization will not be accepted or processed.

3. Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Damaged products (including frames, prints, or packaging)

  • Incorrect items such as wrong size, design, or color

  • Missing parts or hanging hardware

We will assess the situation and provide an appropriate resolution.

4. Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products (including items with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

5. Exchanges

To exchange a product, you must first complete the return process for the original item and then place a new order separately. Approved returns may be refunded and used toward a new purchase.

6. Refund Timeline

Once your return is received and inspected (usually within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to the original payment method within 5–7 business days

  • Your bank or payment provider may require an additional 3–10 business days to complete processing

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: contact@tinywhim.shop
Phone: +1 508 643 8932
Address: 85 Court St, Mansfield, MA 02048, USA